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Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States

By Albert O. Hirschman

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An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, exit, is for the member to quit the organization or for the customer to switc

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